JackThreads Reviews

The store has fallen in the ratings, before the clothes were much better quality, and the saddest thing is that my friend can not buy clothes because there is no size

They lost my business when they stopped selling clothes for us thicker guys. Everything is slim, skinny, or tapered cut, which doesn't always look good on folks who aren't skinny. Their apparel items routinely run a few sizes smaller than they should. A 36 is really more like a 32. I bought a 36 pair of jeans (my actual size) a few years ago, and I couldn't even get them on past my thighs. And everything is routinely sold out. It made little sense to keep going to their website only to find out that that perfect item I loved was sold out for good. This was a common occurrence, and it was very frustrating. It is normal for stock to run out, but it is not normal for your stock to always be sold out. Customer service is decent, but their return policy needs work. If you just don't like the item, you're out of luck.

They advertise free returns. They do NOT offer free returns. The only scenario where the customer is not charged is for faulty or damaged merchandise, which is a standard industry practice.

False advertising.

Ordered from them 5-12-2020 and they havent shipped anything. There's no way to contact them. I have no idea how to get my money back. $100 just gone.

Go spend elsewhere.

customer service is non existent and
quality has dissipated over the years
They don't even update social media anymore. Do yourself a favor and order from somewhere to save a headache that will come.

I have a $250 dollar voucher with Jack Threads and are refusing to acknowledge it. They have now stopped replying to my emails. Do not shop with them! They will Rip you off.

I placed an order with jackthreds on 2-21-2019. Their website shows order unfullfilled. They don't answer e mails and there is no other way to contact them. The only thing I can find on the internet about them is: located on Flushing Ave in NY,NY and it says they only have 3 employees there.
Jackthreads or Jack your wallet?

Ordered a 2 pairs of shoes. One pair came in damaged the others don't fit. Cannot get a response via email, no phone number, no refund.

DO NOT ORDER ANYTHING, I have a feeling they are about to go out of business and are basically liquidating any stock.

DO NOT BUY ANYTHING FROM JACK THREADS!!
I bought two pairs of pants from them in October 2018. They didn't fit. I emailed and they sent back an address to mail them to(at my cost) for a full refund.
That was weeks and weeks ago.
I have yet to receive a refund or any response to my multiple emails.
I have reported them to the FTC and the BBB as well as my credit card.
Yet, I still get almost daily emails from them with sales and asking me to buy more stuff. STAY AWAY!!

JT will not respond to requests asked about my shipment. The address just simply needs to be updated and I'm now over 8 days without a response and the package is now showing shipped...of course after a paypal claim was made.... they're still not responding