JackThreads Reviews

2.5

/5.0

39 customer reviews

5

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20

36 %

reviewers recommend

JackThreads

JackThreads, known for its clothing, accessories, and footwear, is rated 2.5 out of 5. The rating reflects how young adults and fashion enthusiasts view their experience with JackThreads. Reviews of JackThreads are verified before publication.

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39 Reviews on JackThreads

by Christine H530

Sep 07, 2022

The store has fallen in the ratings

The store has fallen in the ratings, before the clothes were much better quality, and the saddest thing is that my friend can not buy clothes because there is no size

by Ida

Jan 28, 2021

Not good

They lost my business when they stopped selling clothes for us thicker guys. Everything is slim, skinny, or tapered cut, which doesn't always look good on folks who aren't skinny. Their apparel items routinely run a few sizes smaller than they should. A 36 is really more like a 32. I bought a 36 pair of jeans (my actual size) a few years ago, and I couldn't even get them on past my thighs. And everything is routinely sold out. It made little sense to keep going to their website only to find out that that perfect item I loved was sold out for good. This was a common occurrence, and it was very frustrating. It is normal for stock to run out, but it is not normal for your stock to always be sold out. Customer service is decent, but their return policy needs work. If you just don't like the item, you're out of luck.

by Rodriguez343

Nov 11, 2020

False Advertising

They advertise free returns. They do NOT offer free returns. The only scenario where the customer is not charged is for faulty or damaged merchandise, which is a standard industry practice.

False advertising.

by Peggy288

May 25, 2020

Ordered from them 5-12-2020 and they…

Ordered from them 5-12-2020 and they havent shipped anything. There's no way to contact them. I have no idea how to get my money back. $100 just gone.

Go spend elsewhere.

by Justin Little

May 19, 2020

customer service is non existent and

customer service is non existent and
quality has dissipated over the years
They don't even update social media anymore. Do yourself a favor and order from somewhere to save a headache that will come.

by Rhodes854

Aug 17, 2019

Do not shop with them! They will Rip you off.

I have a $250 dollar voucher with Jack Threads and are refusing to acknowledge it. They have now stopped replying to my emails. Do not shop with them! They will Rip you off.

by Lewis M.

Feb 28, 2019

Jackthreads or Jack your wallet?

I placed an order with jackthreds on 2-21-2019. Their website shows order unfullfilled. They don't answer e mails and there is no other way to contact them. The only thing I can find on the internet about them is: located on Flushing Ave in NY,NY and it says they only have 3 employees there.
Jackthreads or Jack your wallet?

by Marion Romero

Dec 12, 2018

DO NOT BUY FROM THIS SITE

Ordered a 2 pairs of shoes. One pair came in damaged the others don't fit. Cannot get a response via email, no phone number, no refund.

DO NOT ORDER ANYTHING, I have a feeling they are about to go out of business and are basically liquidating any stock.

by Arnold354

Dec 07, 2018

DO NOT BUY ANYTHING FROM JACK THREADS!!

DO NOT BUY ANYTHING FROM JACK THREADS!!
I bought two pairs of pants from them in October 2018. They didn't fit. I emailed and they sent back an address to mail them to(at my cost) for a full refund.
That was weeks and weeks ago.
I have yet to receive a refund or any response to my multiple emails.
I have reported them to the FTC and the BBB as well as my credit card.
Yet, I still get almost daily emails from them with sales and asking me to buy more stuff. STAY AWAY!!

by Amanda

Dec 04, 2018

JT will not respond to requests asked…

JT will not respond to requests asked about my shipment. The address just simply needs to be updated and I'm now over 8 days without a response and the package is now showing shipped...of course after a paypal claim was made.... they're still not responding

JackThreads Q&A

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Ask a JackThreads question and get answers!

Q:

Is JackThreads a scam or a legit company?

A:

Scam as $#*!. Couple years back they were good. They brought it back a bit over a year ago and it has been a complete $#*! show. Non-existent customer service

by Eduardo White - December 03, 2018

Answer This Question

Q:

Am I able to return items marked "Final Sale"? My son ordered some clothes and shoes and alot of them don't fit. He thought "Final Sale" was actually the name of the sale. How do I return some of the clothes and both pair of shoes?

A:

No, good luck with returning - this company has gone to absolute $#*!

by Medina - December 03, 2018

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Q:

They have merchandise at a great price! Always purchase products for my boyfriend on JackThreads. They also have awesome gadgets, posters and other home goods. Love JackThreads!

A:

Yeah, nah, these guys are scum, don't give them your money.

by Ryan523 - December 03, 2018

A:

Just wondering if anyone has an opinion of this site? They have great merchandise.

by Chris961 - January 31, 2011

A:

I ordered something from this site, i never received it, I have emailed them, no response. I haven't received any communication from them since they charged my account...?

by Eric G. - March 02, 2010

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